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Abukhder, J and Munns, A K (2003) Attributing management problems on construction projects to project information. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 543–52.

Adetunji, I, Price, A, Fleming, P and Kemp, P (2003) The application of systems thinking to the concept of sustainability. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 161–70.

Adnan, H and Morledge, R (2003) Joint venture projects in Malaysian construction industry: factors critical to success. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 765–74.

Akerele, D and Gidado, K (2003) The risks and constraints in the implementation of PFI/PPP in Nigeria. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 379–91.

Al-Sharif, F and Kaka, A (2003) Potential of PFI/PPP as a financing source for public services projects in Saudi Arabia. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 71–80.

Ashton, P and Gidado, K (2003) The development of a project and site investigation risk evaluation model. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 403–11.

Bártolo, H M G and Bártolo, P J S (2003) Design reasoning. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 141–50.

Baiden, B K, Price, A D F and Dainty, A R J (2003) Looking beyond processes: human factors in team integration. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 233–42.

Baloi, D (2003) Sustainable construction: challenges and opportunities. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 289–97.

Boes, H and Holmen, E (2003) Changing supplier-customer interfaces in design-construct contracts?. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 807–16.

Boyd, D and Gichuhi, F (2003) Studying site meetings in projects. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 533–42.

Bullen, P A and Davis, P R (2003) Explorations in sustainable construction and procurement in Western Australia. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 745–54.

Carter, K and Fortune, C (2003) Procuring sustainable projects: a grounded approach. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 755–64.

Chan, A P L, Chan, A P C and Chan, D W M (2003) A study of managing healthcare projects in Hong Kong. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 513–22.

Chan, P and Kaka, A (2003) A blue-collar insight into improving construction labour productivity. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 413–22.

Chow, L-K and Ng, S T (2003) Performance-based evaluation for engineering consultants: a study of assessment criteria. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 433–42.

Corley, J and Deasley, P (2003) Factors affecting teamworking in construction service delivery projects. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 797–806.

Dainty, A R J and Edwards, D J (2003) Excoriating the truth behind the student recruitment crisis: a comparison between civil engineering and building construction courses. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 595–603.

Davis, P R (2003) The application of relationship marketing in the construction industry: work in progress report. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 827–36.

• Type: Conference Proceedings
• Keywords: marketing; relationship marketing; procurement; tendering
• ISBN/ISSN: 0 9534161 8 6
• URL: http://www.arcom.ac.uk/-docs/proceedings/ar2003-827-836_Davis.pdf
• Abstract:
  Relationship Marketing (RM) embodies international, industrial and services marketing and in a business context is superseding traditional marketing theory. It is apparent from initial research into product and process industries that RM has the potential to provide construction organizations with significant benefits. These benefits include; enhanced ability to overcome problems, close coordination, process improvements; reduced risk associated with complex decision making and significant long-term value to prospective and existing clients. To determine a suitable research strategy for a PhD topic, a focus group was set up with construction industry stakeholders to discuss issues associated with RM. A brief description of the process and outcome leads to the conclusion of the merit in the research topic. A subsequent literature review formed the basis of quantitative questionnaires that were sent to a broad cross section of the Perth construction community. Interim results of the field study are presented and aligned with concurrent empirical studies of literature pertaining to RM. The final outcome provides a robust benchmark for construction organizations to consider that draws together contemporary best practice contract strategies and industrial and services marketing RM theory/ research. In conclusion an insight into how RM thinking in business services marketing may guide strategic direction for construction organizations is provided.

Devapriya, K A K (2003) Donor-intervention and debt capacity in private infrastructure project finance in developing countries. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 347–56.

Dorée, A, Holmen, E and Caerteling, J (2003) Co-operation and competition in the construction industry of the Netherlands. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 817–26.

Egbu, C, Hari, S and Kumar, B (2003) Knowledge management practices in small and medium enterprises in the construction industry. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 653–60.

Egbu, C, Vines, M P and Tookey, J (2003) The role of knowledge management in e-procurement initiatives for construction organizations. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 661–9.

Emmitt, S and Heaton, B (2003) The introduction of approved document I: a study of enforced change. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 83–9.

Emmitt, S and West, B (2003) Incorporating research into an undergraduate module: learning to detail from first (ecologically sound) principles. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 605–12.

Eyiah, A K (2003) Construction bank in a developing country: the way forward. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 329–35.

Farrell, P and Gale, A (2003) Career progression path as a determinant of site manager skills. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 183–92.

Feng, X, Ahmed, V and Mahdjoubi, L (2003) Spatial visualization of building components. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 705–14.

Georgiou, J, Smith, J and Love, P (2003) Building registration: training and housing quality. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 299–308.

Gil, N and Tommelein, I D (2003) Using product and process flexibility to cope with project delivery uncertainty. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 393–402.

Gorse, C A (2003) Conflict and conflict management in construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 173–82.

Graham, L D and Smith, S D (2003) A hybrid model to improve the estimation of concreting operations. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 505–12.

Greasley, K, Bryman, N K A, Dainty, A R J and Price, A D F (2003) Perceptions of empowerment by construction senior management. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 203–12.

Horne, K A, Gibb, A G F, Pavitt, T C and Haslam, R A (2003) D4h: influences on designing for health: results from interviews and questionnaires. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 101–10.

Hunter, K and Kelly, J (2003) An investigation of commonality of issues at different project stages using a three-stage project model. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 553–62.

Ip, K, Miller, A and Ellis, J (2003) Criteria and measurement of indoor air quality in sustainable buildings. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 91–100.

Ip, K, Miller, A and Shum, F (2003) Evaluation of indoor air quality and energy use in air conditioned office buildings. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 111–20.

Iyer, K C and Jha, K N (2003) Analysis of critical coordination activities of Indian construction projects. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 563–72.

Jaggar, D and Ross, A (2003) A survey into the effectiveness of web-based teaching of building design cost management. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 633–42.

Jensen, E and Koch, C (2003) Making large infrastructure projects safe: the case of The Copenhagen Metro. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 573–82.

Johansen, E and Carson, J (2003) Improving the effectiveness of the building design management process in the UK. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 151–60.

Kashiwagi, D and Savicky, J (2003) A case study of the transaction cost and value of the delivering of construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 477–84.

Kashiwagi, D, Parmar, D and Savicky, J (2003) Case study of the impact of specifications, construction management and inspection on construction performance. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 369–77.

Khosrowshahi, F and Alani, M (2003) Event and effect model of building maintenance. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 583–92.

Kim, T-W, Yu, J-H and Lee, H-S (2003) On-site productivity evaluation through productivity achievement ratio. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 467–76.

Kishk, M, Al-Hajj, A and Pollock, R (2003) Effective measurement and visualization of whole-life costs of building elements. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 43–52.

Kiziltas, S, Dikmen, I and Birgonul, M T (2003) Organizational effectiveness in construction: a conceptual framework. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 523–32.

Koch, C and Buser, M (2003) Innovating mature public private partnerships: Danish municipalities and construction firms in networked public services. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 787–96.

Koch, C and Gottlieb, S (2003) Consulting engineering under Europeanization: Denmark-based professional service firms in turbulence. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 319–28.

Laan, A, Voordijk, H and Kolkman, S (2003) Measuring the added value of IT in construction firms. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 715–22.

Lam, P T I, Kumaraswamy, M M and Ng, T S T (2003) A comparative study of user perceptions on prescriptive specifications versus performance-based specifications. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 121–30.

Leung, M-y, Wong, M-k and Oloke, D (2003) Coping behaviours of construction estimators in stress management. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 271–7.

Liu, J, Flanagan, R and Li, Z (2003) Why does China need risk management in its construction industry?. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 453–62.

Lopes, J (2003) The relationship between construction outputs and GDP: long-run trends from Portugal. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 309–17.

Maqsood, T, Finegan, A D and Walker, D H T (2003) A conceptual model for exploring knowledge channelization from sources of innovation in construction organizations: extending the role of knowledge management. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 613–21.

Marenjak, S, El-Haram, M A and Horner, M R W (2003) Generic approach to minimize whole life costs in the building industry. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 53–62.

McKay, L J, Gibb, A G F, Haslam, R and Pendlebury, M (2003) The development of an accident causal model for off-site production in construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 213–22.

McLean, J and Murray, M (2003) The construction of the new Scottish parliament in Edinburgh: an opinion poll of the Scottish public and construction industry professionals. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 725–34.

Muya, M, Mulenga, M N, Bwalya, D C, Edum-Fotwe, F T and Price, A D F (2003) Construction skills requirement issues in Zambia. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 279–86.

Nicholls, C and Murdoch, I J (2003) Construction industry capacity utilization and its implications. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 337–45.

Nielson, Y and Erdogan, B (2003) Expanding the envelope of visualization for communication in construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 685–94.

Odeyinka, H A, Kaka, A and Marledge, R (2003) An evaluation of construction cash flow management approaches in contracting oraganizations. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 33–41.

Parmar, D, Kashiwagi, D and Savicky, J (2003) Case study of the Dallas Independent School District’s construction value. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 13–21.

Peansupap, V, Walker, D H T, Goldsmith, P W and Wilson, A (2003) Developing within-company information and communication technologies (ICT) innovation diffusion networks: a study of three Australian major contractors. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 673–83.

Raiden, A B, Dainty, A R J and Neale, R H (2003) A strategic employee resourcing framework (SERF) for construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 223–32.

Root, D and Blismas, N G (2003) Increasing questionnaire responses from industry: practices surrounding the use of postal questionnaires. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 623–31.

Rutter, D and Potter, B (2003) The role of multi-criterion decision methods (MCDM) in securing best value from buildings procured through PPP/PFI. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 3–11.

Ryu, H-G, Lee, H-S and Yu, J-H (2003) A method for analysing delay duration considering lost productivity through construction productivity data model. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 735–43.

Samwinga, V and Proverbs, D (2003) The repair of flood damaged property: a critical review of the needs of homeowners. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 867–78.

Sherif, E and Kaka, A (2003) Factors influencing the selection of payment systems in construction projects. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 63–70.

Smallwood, J J (2003) The image of contractors: a South African case study. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 253–62.

Smith, J, Georgiou, J, O’Keeffe, N and Love, P (2003) Design management in a design-construct organization. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 131–40.

Soetanto, R, Dainty, A R J, Price, A D F and Glass, J (2003) Utilizing socio-technical systems design principles to implement new ICT systems. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 695–704.

Sommerville, J and McCarney, M (2003) Cross-border holdings in the UK construction industry: the influence on micro-enterprises and entrepreneurs. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 263–9.

Sumner, S and Farrell, P (2003) The influence of clients on health and safety standards in construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 193–202.

Takim, R, Akintoye, A and Kelly, J (2003) Performance measurement systems in construction. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 423–32.

Tan, Y, Smith, N J and Bower, D A (2003) Improving risk identification by utilizing hybrid intelligent reasoning. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 359–68.

Thuesen, C and Koch, C (2003) Coordinating knowledge in building design. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 643–52.

Tong, M K L, Akintoye, A, Kelly, J and Tookey, J (2003) Understanding construction supply chain relationships: an aetiological approach. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 857–66.

van der Veen, B, Groen, A and Suelmann, R (2003) Market orientation in the Dutch construction industry. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 847–55.

Voordijk, H and Vrijhoef, R (2003) Improving supply chain management in construction: what can be learned from the aerospace industry?. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 837–46.

Wild, A (2003) ‘Iron triangles’ or ‘holy trinities’: ‘time’ or ‘temporality’ in construction project management. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 495–504.

Willcock, J and Evans, S (2003) Co-development: a case study linking work from the automotive sector with the construction industry. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 443–52.

Xiao, H and Proverbs, D G (2003) Cost certainty and time certainty: an international investigation. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 1, 23–32.

Xu, T, Bower, D A and Smith, N J (2003) Forms of collaboration for foreign contractors in China. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 777–86.

Zulu, S and Brown, A (2003) Project management process quality: a conceptual measurement model. In: Greenwood, D J (Ed.), Proceedings 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK. Association of Researchers in Construction Management, Vol. 2, 485–93.